Refunds & Returns Policy
Returns & Refunds Policy
Closing Down Sale — Final Sale
As Avali Activewear is closing down, all remaining stock has been heavily reduced and is being sold as final sale.
We do not accept returns, refunds or exchanges on closing-down sale items for change of mind, incorrect sizing, fit, colour preference, or unwanted items.
Please carefully review product descriptions and sizing information before placing your order, as we are unable to offer size exchanges or change-of-mind returns on closing-down sale purchases.
This policy does not exclude or limit your rights under Australian Consumer Law.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives. If you believe your item is faulty, damaged, incorrect, significantly different from its description, or otherwise does not meet the consumer guarantees under Australian Consumer Law, please contact us at info@avaliactivewear.com with your order details and information about the issue.
We will assess the issue and provide an appropriate remedy where required under Australian Consumer Law.
Closing-down and sale items remain covered by applicable Australian Consumer Law consumer guarantees.
Change of Mind & Sizing
We do not provide returns, refunds, exchanges or store credit for:
- Change of mind
- Incorrect size selection
- Fit preferences
- Colour preferences
- Unwanted items
- Finding an item cheaper elsewhere
Please ensure you select your items and sizing carefully before completing your purchase.
Return Process for Eligible Claims
If you believe your item has a problem covered by Australian Consumer Law, please contact info@avaliactivewear.com before returning the item.
Please include your order number, details of the issue and, where appropriate, photographs showing the problem.
We may request proof of purchase and may need to assess the item before determining the appropriate remedy.
Please do not send an item back without contacting us first so we can provide the appropriate return instructions.
Where an item is confirmed to have a problem covered by Australian Consumer Law, reasonable return costs will be handled or reimbursed where required by law.
European Union 14-Day Cooling-Off Period
Where applicable, customers purchasing merchandise that is shipped to the European Union may have a legal right to cancel or return their order within 14 days without providing a reason.
Where this statutory right applies, it takes precedence over our closing-down sale policy.
Returned items must meet the applicable requirements for exercising this right. Return shipping costs are the customer’s responsibility unless otherwise required by applicable law or the item is faulty or incorrect.
Refunds
Where a refund is required or approved, we will notify you after your claim has been assessed.
Approved refunds will be issued to your original payment method. Please allow up to 10 business days for the refund to be processed by us. Your bank or payment provider may require additional time for the funds to appear in your account.
If more than 15 business days have passed since we confirmed that your refund was processed, please contact info@avaliactivewear.com.
Australian Consumer Law
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.